RETURN & EXCHANGE POLICY

 

**Due to Covid-19 measures, we CANNOT ACCEPT exchanges or returns due to change of mind. We can only accept returns in the event of manufacturing defects.

So, please choose your design carefully prior to checkout.

 

Please check your item(s) carefully and thoroughly upon receiving it. In the event that there's a manufacturing defect, please let us know within 7 days of receiving the item(s). 

If the mat has been used AND/OR has passed the 7 days period unfortunately we cannot offer you any refund or exchange. 

To return a mat with manufacturing defects, please click here to proceed.

    We will reply to your enquiry within 24-48 hours with our return address and instructions on how to proceed.

    Please note:

      • To claim your full credit, you will need to return sealed/ original stock item(s), including all original packaging. (plastic, label, velcro straps and the box) 
      • Shipping costs to return your item(s) will be reimbursed to you.
      • Our warehouse team will be inspecting the mat. (i.e. used item will not be accepted and will be returned to you) 
      • Please allow up to 48hours to complete the checks.
      • Upon receiving the returned item(s) in good order, we will issue a store credit to the value of the original purchase of the returned item(s).

    Little Wiwa reserves the right to decline a return request subject to our discretion and amend these terms at any time.

     

    CANCELLATION

    As all our orders are dispatched from the warehouse the next business day, in the event of cancellation, shipping cost will not be refundable if the item(s) have been dispatched. 

    Please email info@littlewiwa.com to let us know as soon as possible.

    In some cases, we may not be able to retrieve the item(s) in time so the purchaser is responsible to organise and pay for the shipping cost for returning the item(s) sent. Once the returned item(s) are received at the warehouse in unopened, unused condition upon inspection, then we will be able to process the refund.

    Refund requested will be returned via the original form of payment for the value of the returned item(s).

     

    PLEASE NOTE

      • If item has been used - we are unable to provide any refunds OR exchanges.
      • Cost of shipping of the returned and/or exchanged item is the responsibility of the buyer, if the returns is due to manufacturing defect, you will be reimbursed for shipping fee.
      • For all returns, it is highly recommended that you use registered post or a trackable courier as we cannot accept responsibility for products lost in transit to us.
      • Any refund amount will be less the original shipping cost. 
      • NO refund or exchanges will be offered on any SALE items.
      • Little Wiwa reserves the right to update these terms and conditions without notice.